Refund Policy

01 Try before you pay

Every clinic gets 30 days free with all modules switched on. No card is needed to start, so nothing is charged during the trial.

02 Monthly plans

Monthly plans can be cancelled at any time. The plan stays active until the end of the month already paid for. We do not refund part months.

03 Yearly plans

• If you cancel within 14 days of your first yearly payment, we refund the full amount.
• After 14 days, we refund the unused full months, minus the discount you received for paying yearly.
• Refunds are not available for the final month of a yearly term.

04 Fewer doctors

If a doctor leaves your clinic, remove them from the account. Your next bill will reflect the lower count. On yearly plans, the unused amount is kept as credit for future bills.

05 WhatsApp message charges

Charges for messages above your plan allowance are passed through at cost and are not refundable once the messages are sent.

06 Service problems

If a serious problem on our side stops your clinic from using the Service for an extended period, contact us. We will credit your account in proportion to the time lost.

07 How refunds are paid

Refunds go back to the original payment method within 7 to 10 working days of approval.

08 Asking for a refund

Write to us through the Contact Us page with your clinic name and the email on your account. We reply within one working day.