Appointments
A waiting room that runs to time.
Patients book online, on WhatsApp or at the desk. Every booking lands in one queue, gets a token, and shows up on the waiting-room screen. Your receptionist stops juggling a register, a phone and a notebook.
| Token | Patient | Visit | Source | Status |
|---|---|---|---|---|
| T-24 | Ms. Kapoor | Follow-up | In room | |
| T-25 | Rahul Verma | New | Online | Vitals done |
| T-26 | Sunita Devi | Follow-up | Walk-in | Waiting |
| T-27 | Aarav (8 y) | New | Waiting | |
| T-28 | Mohd. Irfan | Report review | Walk-in | Waiting |
Hi, I want to book with Dr. Rao for Monday
Monday morning OPD slots: 9:30, 10:00, 10:15. Reply with a time.
10:00
Booked. Token T-24, Monday 10:00 am with Dr. Rao. We will message you when you are next.
WhatsApp booking
Patients message your clinic number, pick a doctor and a slot, and get a confirmation with their token. No app to install.
Online booking page
A booking page for your clinic with doctor timings, holidays and slot limits. Share it on Google Maps and your visiting card.
Tokens for walk-ins
Walk-ins get a token in two taps. Online and walk-in patients share one fair queue, with priority for emergencies and seniors.
Waiting-room screen
Any TV with a browser becomes a token display. Patients see who is in and roughly how long they will wait.
Reminders that work
Day-before and morning-of reminders on WhatsApp and SMS, plus a "you are next" message so patients can wait outside.
Follow-ups booked
When the doctor sets "review in 4 weeks", the follow-up is booked and the reminder is scheduled before the patient leaves.
From one room to the next
- 01
Booked
Online, on WhatsApp or at the desk. Duplicate patients are matched by mobile number.
- 02
Checked in
Token issued, vitals entered at the front desk and visible to the doctor right away.
- 03
Called in
The doctor taps "next". The screen updates and the following patient gets a WhatsApp nudge.
- 04
Followed up
Review dates become bookings with reminders, so patients come back on time.
Built around Indian OPD hours
- Morning and evening sessions per doctor
- Daily slot caps and walk-in quotas
- Doctor leave and clinic holidays block bookings automatically
- Separate queues for each doctor or each room
Less crowding at the desk
- Average wait shown live to staff
- Late arrivals moved back without losing their place
- No-show tracking per patient
- Advance consultation fee collection by UPI link, if you want it
Appointments: common questions
Do patients need to download an app?
No. Patients book through WhatsApp or a web page that opens in any phone browser.
Can I keep my existing clinic number?
Yes. Bookings come in on your clinic WhatsApp Business number once it is connected during setup.
What if the internet goes down at the front desk?
The queue keeps working on the reception computer and syncs when the connection returns.
The waiting room is empty. Every file is where it should be.
Tomorrow morning can run like this one. Try MyDocPoint free for 30 days with every module switched on. Our team sets up your doctors, fees and templates with you.